FAQs

I had to reinstall the app. How do I restore my purchases?
Before restoring your purchases please make sure you have a solid internet connection.

  1. Open Pink Papaya
  2. Tap the menu icon in the top left corner of the screen
  3. Tap Restore Purchases
I would like a refund.
Since all purchases are processed through Apple, you will need to contact them for a refund. Go to reportaproblem.apple.com and follow Apple’s instructions to request a refund.
How do I cancel my subscription?
  1. Open iPhone settings
  2. Tap Apple ID at the top of the page
  3. Tap Subscriptions
  4. Tap Pink Papaya
  5. Tap Cancel Subscription
I bought the subscription but it’s still locked.
No worries! This likely happened due to a connection issue and you need to restore your purchase.

  1. Open Pink Papaya
  2. Tap the menu icon in the corner of the screen
  3. Tap Restore Purchases
Is the app coming to Android?
We don’t currently have plans to bring Pink Papaya to Android.